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I have been a faithful customer for the last 25 years with you guys and i really appreciate the affordable shoes you guys provide but for the last year ive had trouble finding size 15. I live in a college town that has several top athletes football and basketball. Why...
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2.7
#1053290
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Shoe Carnival advertises, "Buy one pair of shoes and get the second pair at half price." There are signs all over the store that clearly state this includes shoes at sale prices. Yesterday I purchased one pair of shoes that were marked down from $65 to $50 and a second...
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2.8
I liked
  • Selection
I didn't like
  • Half price shoe promotion
#1048606
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Place my very 1st Shoe Carnival BOGO online order $89.97 and two days later another charge of $96.72. Called to ask if I missed a message in the order screen. Rep place me on hold to speak with sup. Returned to the line to say nothing can be done it will fall off in...
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#1042762
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Shoe Carnival - No customer service

Shoe Carnival
#1086140
5.0
Details
Love to shop their but when you ask for help they are 2 busy talking to their friend to help you yes I was pissed need no my granddaughter shoe size manger need step up on his employees in Dothan alabama
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Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money
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Shoe Carnival - Awful

Shoe Carnival
#1084838
1.0
Details
I will never in my life order from this company again I placed a order on Saturday . And I get an email tonight that my order has been cancelled not because of my payment but because the shoes are not in stock that's something you tell someone when they are making a order and money wont be back on my car untill 3-5 business days waste of time and money Never Again
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Shoe Carnival - Kenneth gm

Shoe Carnival
#1057125
Terrible place to shop and work! In Durham!
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Shoe Carnival Bad Management

Shoe Carnival
#1045337
1.8
Details
The store posts a 10:00 am opening, which is rediculous. By 10:15 there were several people waiting in the parking lot. When the manager??? opened the door with a sour look as if we had no right to be there. If she doesn't want the job I hear there are people looking for work. My last visit to shoe carnival.
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Customer service
Location
Value for money
Warranty
Shoe Carnival requires a printed order confirmation for customer to pick up their paid for shoes for online "site to store" orders (no other retailer requires this). Then, they do not send out the order confirmation. Store refuses to give you your paid for shoes for...
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1.9
I liked
  • Shoes
I didn't like
  • Being thefted by shoe carnival of my money and time
#1036902
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Stole my 12 year olds money! The gift card she bought for me would not work online even though it clearly states on the card that it can be used online and in the store. I contacted customer service and was told that this card has to be used in the store because they...
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1.0
#1020476
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Shoe Carnival - Steve Madden Shoes Review
Sent me a used pair of shoes! Ew! I called to have a new pair sent and the agent never sent them! Had to call back to order the wrong size as my size was now out of stock. Then I was charged for shipping twice. I only needed these shoes for a wedding and this is where...
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Anonymous
Anonymous

I I had the same thing happen with my daughters shoes white sketchers and the bottom is all black and they were so called brand new ! What a joke

1.0
#1018096
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Worst experience ever! I ordered me and my daughter some boots online and this was my first time using their website to order shoes. Usually I go to the store. I got the confirmation my shoes was ordered and ready to pick up. I then got another email saying my order ws...
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LadyScot
LadyScot

Sigh. People should really take a class before they shop online.

1.9
#987836
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Went in to return a pair of boots that I ordered for my mom online. They weren't busy. The lady named Tiyona that helped us was absolutely rude, almost to the point of being helpful. She called someone up front to help and then he told us that she could just help us...
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2.5
#982898
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December 19, 2016, Called Shoe Carnival about two pending charges on my account for one purchase. The manager told me they can place extra charge hold on my account. Explained that gas stations do this they can. A business can do whatever they want he also commented....
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1.0
I liked
  • Shoe carnival
I didn't like
  • Online customer service
  • Told gas stations operate like this
  • Hold on my account tying up my money
#975893
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Went to Shoe Carnival tonight to get a new pair of shoes and was greeted at the door and then was asked if I needed any help and I told them no politely. After that was was followed as and watched as if I was a thief so after a while of their employee following around...
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Anonymous
Concerned1

About the product and now I'm having feet or foot problems and so is my friend maybe the glue or material trying to pinpoint if this is cause from Shoe Carnival product I boug...

1.9
#949525
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