filters
state:
Show
city:
Show
product:
Show
Shoe Carnival - Bad customer service
I ordered 2 pairs of shoes on February 7 and was supposed to be a sale if you ordered buy 1 get 1 50% off plus $10 off $59.98 and up. So I didn’t get the $10 off and I called them on February 8 to let them know it didn’t discount me my $10 off. They were supposed to...
Read more
I didn't like
  • Lies and deceit
#1195230
Reply to reviews
Last night as I was checking out at the Shoe Carnival in Colonial Heights, a petite, white, dark-haired woman told me that I could not use the $15.00 coupon that I was presenting from telephone because "it was defective because they were supposed to make the coupon for...
Read more
4.0
I liked
  • Prices and sales
I didn't like
  • Lies and deceit
#1188727
Reply to reviews
Show

Shoe Carnival - Excellent service

While shopping at shoe carnival. The clerks seemed bored and advoided me. The greeter darrin stopped me. Found shoes for me and made sure i was happy. You need all the darrins u can find
#1185253
Reply to reviews
Show

Shoe Carnival - Agent tried to help, polite, nice, but couldnt

5.0
Details
Diversity of Products or Services
Problem signing up for rewards program. Registration program not accepting birthday. No problem in other apps, 01/21. Using Android , Samsung Note 5. You need a tech support option. Lots of people don't have PC's, just phone.
5.0
Details
Diversity of Products or Services
#1182762
Reply to reviews
LAST TIME I WILL EVER SHOP AT THIS SHOE CARNIVAL I STTOD IN LINE FOR EVER WITH 1 STAFF MEMBER BEHIND THE COUNTER AND RIGHT TO THE LEFT OF ME TWO STORE MANAGER STOOD LEANING ON THE SHELVES YAWING THEY COULD BARELY KEEP THEIR EYES OPEN!!! LOOKING TOWARDS THE COUNTER NOT...
Read more
1.0
#1181091
Reply to reviews
The associates and the cashiers are exceptionally helpful. I've walked up to one of the managers and asked a question and it feels like I'm getting looked at with a death stare. The other managers seem to be a little more receptive of helping customers. I have no ideal...
Read more
2.8
I didn't like
  • Management
#1181088
Reply to reviews
Show

Shoe Carnival - Bogus coupon

3.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
25 % off coupon turned out to just be $25 off, even on a $250 order
3.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1179123
Reply to reviews
Show

Shoe Carnival - False Advertising and poor C.S.

Saint Louis, Missouri
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I purchased boots online, check store availability first for in-store pick up. I needed these for work. These showed available and were $20 cheaper than the nearest store so I bought them. They charged my card. Two hours later they cancelled the order because the boots were not available. They keep a hold on my funds 5 days. I got in trouble at work cause no boots.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I didn't like
  • False advertising and poor customer service
#1175358
Reply to reviews
Shoe Carnival - Terrible
I ordered 4 pairs of shoes. One pair that I received was two left shoes. I called customer service the same day that I received the shoes. I was told that I would receive an ups label to return the shoes and they were Rush delivering a replacement pair that I would...
Read more
h.kitchener
h.kitchener

Did you ensure the shoe(s) will fit, even if you succeed in getting the correct ones? I wonder who the recipient of the two right shoes is?

4.4
#1163495
Reply to reviews
I purchased 2 pair of shoes on line and got them shipped to store in the sandhill mall store in Columbia SC. I received a messages that stated the shoes arrived. In route to the store, I found the shipped pair cheaper. I arrived at the store for pick up. Manager Debbie...
Read more
3.2
#1159040
Reply to reviews