Last time we go to Shoe Carnival
My mother and I went there for one of their sales. We were at the back of the store trying on shoes.
I laughed when I noticed an employee at the front of the store peering over the displays trying to see if we were ripping them off. I told my mother the employee wouldn't look so foolish if she would have come around to help us. No one asks if you need assistance, they only want to be door monitors. At the check out the cashier asked how our experience was and my mother said "You can't get anyone to help you." He just shrugs as if since it wasn't positve feedback, oh well.
Typical of the attitude of most stores.
Then they wonder why they go out of business. NO customer service = no customers.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Shoe Carnival Cons: Customer service.
Location: Tulsa, OK, USA
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