So I get two different charges three days apart from the *** place. I email them at least 5 times in the same day.
Waiting for an explanation or at minimum and acknowledgment that they received my complaint. Nothing. So I call them of course. Then they proceed to tell me that the first one was the subtotal.
WTF! If your going to put a hold then hold the TOTAL. Second There's no need for that second charge when you already have a hold! Third 3-5 Business days to release the hold!
Are you F*ing kidding me!
I WILL NEVER SHOP WITH THEM ONLINE AGAIN! Customer service sucked and honestly the deals are not the best I've seen.
Review about: Shoe Carnival Customer Care.
Reason of review: Double Charge on card.
Monetary Loss: $84.
Preferred solution: Let the company propose a solution.