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Today I tried to exchange a pair of shoes that I bought 6 days ago for a lower heeled pair. I had worn them once briefly but the store manager accused me of wearing them out. He then said that he would let me exchange them but he would "only let me get away with this...
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2.4
#1061756
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I have been a faithful customer for the last 25 years with you guys and i really appreciate the affordable shoes you guys provide but for the last year ive had trouble finding size 15. I live in a college town that has several top athletes football and basketball. Why...
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2.7
#1053290
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Shoe Carnival advertises, "Buy one pair of shoes and get the second pair at half price." There are signs all over the store that clearly state this includes shoes at sale prices. Yesterday I purchased one pair of shoes that were marked down from $65 to $50 and a second...
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2.8
I liked
  • Selection
I didn't like
  • Half price shoe promotion
#1048606
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Shoe Carnival - Kenneth gm

Shoe Carnival
#1057125
Terrible place to shop and work! In Durham!
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Shoe Carnival Bad Management

Shoe Carnival
#1045337
1.8
Details
The store posts a 10:00 am opening, which is rediculous. By 10:15 there were several people waiting in the parking lot. When the manager??? opened the door with a sour look as if we had no right to be there. If she doesn't want the job I hear there are people looking for work. My last visit to shoe carnival.
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Customer service
Location
Value for money
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Shoes Review

Shoe Carnival
#1025706
1.0
Details
I returned shoes prefect condition with receipt and looked at receipt they did not give me back the same amount I payed, they keep 9.00 and when I asked they said it was right I went home checked my statement they lied. Hate Liers!
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Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

Short Review on February 26, 2017

Shoe Carnival
#1013996
1.2
Details
I purchased two pair of Sketcher shoes from Shoe Carnival two months ago. After wearing one pair the heal section of the shoe broke down and began to cut my heal. I informed the company and the flat out said that it was not their problem. I and my family will NEVER BUY FROM SHOE CARNIVAL AGAIN. !!!!!!! Paul S.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Staff
Value for money
Warranty
Website
Place my very 1st Shoe Carnival BOGO online order $89.97 and two days later another charge of $96.72. Called to ask if I missed a message in the order screen. Rep place me on hold to speak with sup. Returned to the line to say nothing can be done it will fall off in...
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#1042762
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Shoe Carnival requires a printed order confirmation for customer to pick up their paid for shoes for online "site to store" orders (no other retailer requires this). Then, they do not send out the order confirmation. Store refuses to give you your paid for shoes for...
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1.9
I liked
  • Shoes
I didn't like
  • Being thefted by shoe carnival of my money and time
#1036902
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Stole my 12 year olds money! The gift card she bought for me would not work online even though it clearly states on the card that it can be used online and in the store. I contacted customer service and was told that this card has to be used in the store because they...
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1.0
#1020476
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Shoe Carnival - Steve Madden Shoes Review
Sent me a used pair of shoes! Ew! I called to have a new pair sent and the agent never sent them! Had to call back to order the wrong size as my size was now out of stock. Then I was charged for shipping twice. I only needed these shoes for a wedding and this is where...
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1.0
#1018096
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Worst experience ever! I ordered me and my daughter some boots online and this was my first time using their website to order shoes. Usually I go to the store. I got the confirmation my shoes was ordered and ready to pick up. I then got another email saying my order ws...
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LadyScot
LadyScot

Sigh. People should really take a class before they shop online.

1.9
#987836
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Went in to return a pair of boots that I ordered for my mom online. They weren't busy. The lady named Tiyona that helped us was absolutely rude, almost to the point of being helpful. She called someone up front to help and then he told us that she could just help us...
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2.5
#982898
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December 19, 2016, Called Shoe Carnival about two pending charges on my account for one purchase. The manager told me they can place extra charge hold on my account. Explained that gas stations do this they can. A business can do whatever they want he also commented....
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1.0
I liked
  • Shoe carnival
I didn't like
  • Told gas stations operate like this
  • Double charge placed on my account
  • Hold on my account tying up my money
#975893
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