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3.1

I returned a pair of shoes that I got buy one get one free for. The shoes I was returning was the free pair worth $50 value, first off the store would not let me exchange the shoe for another $50 value shoe they would only give me a $25 gift card.

So I accepted the $25 gift card even though I was feeling shorted because I took back a $50 pair of shoe and got $25 in place of them, but it is what it is. Then at check out I tried to use my rewards money which equal $20 with the gift card they gave me and for some reason you cannot use your reward points with a gift card even though the gift card is the same as cash. When I asked them why they don't allow this they just said it's just because our system won't allow without having any real reason of why we couldn't use reward points with a gift card.

So be aware of this when you try to redeem your rewards points with gift cards. I always shop and the shoes carnival but after this terrible customer service i will take my business elsewhere.

Reason of review: Problems with payment.

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