Shoe Carnival
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Shoe Carnival Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shoe Carnival has 2.2 star rating based on 114 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Prices and sales, Shoe carnival, Good quality shoes at low prices.
Cons: Customer service, False advertising and poor customer service, Lies and deceit.Recent recommendations regarding this business are as follows: "They have great service", "Do not shop online.", "Don’t mess with shoe carnival they are a ripp off", "I paid cash for my shoes I went in and she told me the money would be put on a card and I never received it there’s not even a pending I called my bank my bank said there’s no pending transactions and the manager refuse to help me.", "Make sure you add the items that are included in the advertisement to your shopping cart.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shoe Carnival has 2.2 star rating based on 114 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Prices and sales, Shoe carnival, Good quality shoes at low prices.
Cons: Customer service, False advertising and poor customer service, Lies and deceit.Recent recommendations regarding this business are as follows: "They have great service", "Do not shop online.", "Don’t mess with shoe carnival they are a ripp off", "I paid cash for my shoes I went in and she told me the money would be put on a card and I never received it there’s not even a pending I called my bank my bank said there’s no pending transactions and the manager refuse to help me.", "Make sure you add the items that are included in the advertisement to your shopping cart.".
Most users ask Shoe Carnival for the refund as a solution to their issues.
Review authors value the most Location and Discounts and Special Offers. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Shoe Carnival Reviews
"Satisfied"
I want to have a pair of flat women boots made with finge on the side size eight brown or tan calf high User's recommendation: They have great service
"Didn't get order number"
I got charged and havent got my money back and didnt get an order number My name Is Monica Isidro I want to get my money back
Satisfied
- Excellent service
User's recommendation: They have great service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jeffersonville, Indiana
Didn't get order number
Tazewell, Virginia
Online shopping
User's recommendation: Do not shop online.
Roxboro, North Carolina
Has pending 2 x on my bank acct
Havelock, North Carolina
My shoes was stolen
User's recommendation: Don’t mess with shoe carnival they are a ripp off
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Incomplete order
We went to the nearest store to buy a pair of crocs for my youngest and didnt have the size. We decided to order online instead, the advertisement stated that a pack of Jin its charms were included with the purchase; that never happened.
After a few emails back and forth I was told that I never included this item in my shopping cart online, which I was unaware of. Long story short, the customer service representative told me that since that advertisement was over they couldnt give them to me. Im not content with the outcome after submitting prove of my purchase and everything.
If I would have bought this at the store Im sure I would have gotten them. At least the customer service representative wasnt rude.
- Prices and sales
- Value
- False advertising and poor customer service
- Shipping
- Bad customer relations
Preferred solution: Deliver product or service ordered
User's recommendation: Make sure you add the items that are included in the advertisement to your shopping cart.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Chicago, Illinois
I didn't receive my money for my return
- Value
- Selection
- Prices and sales
- Lies and deceit
- How i was treated
Preferred solution: Full refund
User's recommendation: I paid cash for my shoes I went in and she told me the money would be put on a card and I never received it there’s not even a pending I called my bank my bank said there’s no pending transactions and the manager refuse to help me.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gadsden, Alabama
Nike Air Max falling apart not a month since bought
Not resolved waiting on response from site manager per shoe carnival customer service
I am very disappointed in this store, being I work hard every day for my children to have decent looking shoes, that will hold up for more than 2 weeks! Just to be told an opinion that's irrelevant, and a worker of that store should not be so rude and critical, of something he has no clue about! That's not his job nor is it my job to have to exchange shoes that should have been acceptable to wear after 2 weeks!!!
This place is unacceptable and wished I could give them negative stars because I would! Very unprofessional and rude!
- Shoes that fell apart after 2 weeks since purchased
Preferred solution: Shoes that will be worth what I paid for them
User's recommendation: Don’t buy anything from this store
El Cajon, California
Endless SPAM that will not stop
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Walker, Michigan
Terrible customer service
- Terrible customer service
User's recommendation: Do not shop at the Walker Michigan store.
Muncie, Indiana
Poor Customer Service on Shipped Orders
I went to our local store to purchase shoes that they had advertised in stock. The store did not and had not ever keep the particular shoe in stock.
I ordered the shoes and paid for expedited shipping. The carrier has now declared the order as lost and advised me to contact Shoe Carnival to start a claim. Shoe Carnival stated that I had to wait until they felt the package would not be recovered. I paid ALL of their inflated shipping costs including additional fees for 3-5 day shipping so I could receive them before Christmas.
I am now 8 days out and have been told it will be at least another week before they will start an inquiry.
Keep in mind the carrier has already declared the shipment as lost. This is the exact wrong way to handle CUSTOMER service.
User's recommendation: You can shop in store but never rely on ordering or customer service
San José, Provincia De San Jose
Misleading Delivery Dates
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Very pleasant and helpful
Preferred solution: Deliver product or service ordered
Compliments for extraordinary customer service to me! The shoe laces were flat, stretchy didn’t work well in the ASICS
Plano, Texas
Where's my _____ ordet!!!!
Rude employee
- Poooor customer service
Preferred solution: Apology
User's recommendation: Not to shop I know wont in the store that is located in charleston wv
About
Shoe Carnival is an Internet store of shoes and accessories for the whole family. Shoe Carnival Inc won America's 200 Best Small Companies, 2001 Chain Retailer of the Year, 100 Most Trustworthy Companies, and Hot 100 Growth Companies awards. Having more than 400 shops across the United States and Puerto Rico, the store offers a large selection of branded sports shoes, everyday casual footwear, and comfortable slippers at affordable prices. Accessories product line of Shoe Carnival showcases a wide array of fashionable fisherman’s loop scarves, colorful shawls, sackpacks and drawstring bags, branded backpacks, and lady’s handbags etc.
Shoe Carnival is ranked 745 out of 4781 in Footwear and Clothing category
USA
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I also keep getting spam emails from Shoe Carnival despite unsubscribing which works for a short time then the emails start up again. I've never asked to be on their mailing list nor have I ever ordered from them.
Shoe Carnival was involved in a class action lawsuit in 2022 because of unsolicited texts. Go figure.