Shoe Carnival Phone Numbers and Emails

Toll-Free Number:

  • (800) 430-7463

Customer Service:

  • (812) 867-6471

Shoe Carnival Email:

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How to Contact Shoe Carnival Customer Service?

Most Popular Number:

(800) 430-7463
Total calls: 229 Issues resolved: 16 Last call: Mar 18, 2024

What Is the Shoe Carnival Customer Service Phone Number?

To contact Shoe Carnival via phone, customers can use the Shoe Carnival customer service phone number 1-800-430-7463. This toll-free number serves as the primary point of contact for customers seeking assistance, information, or support related to Shoe Carnival's footwear products and services. What's noteworthy is that Shoe Carnival offers extended hours for customer service, operating from 7:00 AM to 10:00 PM CST every day of the week. The vast availability ensures that customers have the flexibility to reach out at their convenience and receive prompt assistance.

For customers who may prefer to use a non-toll-free number or have more specific inquiries, Shoe Carnival also provides an alternate Shoe Carnival phone number: 1-812-867-6471. This number is another option to connect with their customer service team, offering flexibility for diverse customer needs. Shoe Carnival's commitment to customer satisfaction is evident through these multiple contact numbers and extended service hours, ensuring that customers can readily access the support they need for all things related to their footwear and shopping experience.

What Is the Shoe Carnival Corporate Office Address?

The Shoe Carnival corporate office is located at 7500 East Columbia Street, Evansville, Indiana 47715, United States. The address is the central hub for managing corporate operations and administrative functions. It plays a pivotal role in the decision-making, strategic planning, and coordination of the extensive Shoe Carnival retail locations offering a wide selection of footwear and related products.

The location in Evansville, Indiana, highlights Shoe Carnival's presence and commitment to the retail industry, particularly in affordable and fashionable footwear. From this corporate office, the company's leadership oversees its mission to provide customers with an enjoyable, affordable shoe-shopping experience.

Can I Contact Shoe Carnival Customer Support via the Website?

Shoe Carnival provides multiple ways to contact customer support via the Shoe Carnival website. On their website, you can visit the "Customer Service" section, where you will come across various options for assistance. "Open to chat with an expert" allows you to initiate a chat with Robbie, your friendly Shoe Carnival Digital Assistant. You can input your email and name to begin the conversation. You can request it during business hours if you prefer speaking with a live agent. There's an option to click on "Contact Us," where you can fill out the questions asked and submit your query. The Shoe Carnival team will get back to you with a response.

These website features provide customers convenient ways to seek assistance, ask questions, and resolve inquiries related to their footwear needs and shopping experience. Whether you prefer live chat or submitting a written query, Shoe Carnival ensures that customers have accessible channels to reach their customer support team efficiently.

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Contact Information

Shoe Carnival Website:

Shoe Carnival Help Center:

Corporate Office Address:

Shoe Carnival
7500 East Columbia Street,
Evansville, Indiana 47715
United States

Shoe Carnival Rating Based on 114 Reviews

Rating details

2.2
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Customer service
Product or Service Quality
Value for money
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Rating stats

Rating trend

Summary of Shoe Carnival Customer Service Calls

286 TOTAL
CALLS
04:28 AVG CALL
DURATION
26% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shoe Carnival?

Shipping and Delivery Question:

  • “I want to have a pair of flat women boots made with finge on the side size eight brown or tan calf high”
  • “No shoe sizing guide available”
  • “Shipping”

Request for Information Question:

  • “Order status”
  • “Need verification i no longer work for your company”
  • “Question regarding delivery”

Return/ Replace Question:

  • “Return”
  • “Exchange”
  • “Returning shoes”

Payments and Charges Question:

  • “Charged twice”
  • “Problems with charges”
  • “Billed twice”

Activation/ Cancellation Question:

  • “I like cancel my order”
  • “Cancel order”
  • “Cancel”

Refund Question:

  • “Refund”

Staff Question:

  • “Customer service”
  • “Report and unprofessional manager”
  • “Bad,,,really really Bad customer service”

Product/ Service Question:

  • “The shoes I had ship.to me wore them 4 weeks and I work outside slot in 4 weeks they are falling apart so what should I do not shop here or some Ware else”
  • “Please DO NOT leave my order at my door of my apartment or someone will steal it”

Account Question:

  • “Having a problem with setting up account”

Website/ Application Question:

  • “Website stated that shoes was delivered however I I have not received the shoes.”

Employment Question:

  • “Former employee Never recieved last Pay check”

Other Question:

  • “Online order”
  • “Purchased Sketchers light up for grand daughter the left shoe will no come on”
  • “This store changed me $230 five times”

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